Last Updated: November 4, 2025
Quick Summary: These terms outline your responsibilities, our obligations, and the policies governing your booking with TA Luxury Safaris Ltd, including payment, cancellations, and liability.
Terms and Conditions
Objective
To establish clear guidelines for clients booking safari services with TA Luxury Safaris Ltd, ensuring mutual understanding and compliance with applicable laws.
General Terms
By booking with TA Luxury Safaris Ltd, you agree to the following terms and conditions, which govern the relationship between you (the client) and TA Luxury Safaris Ltd.
- All bookings are subject to availability and confirmation by TA Luxury Safaris Ltd.
- Payments must be made in accordance with the agreed schedule, with full payment required at least 30 days before departure.
- Clients are responsible for ensuring they have valid travel documents (e.g., passports, visas) and necessary vaccinations or medical requirements.
- TA Luxury Safaris Ltd reserves the right to modify itineraries due to unforeseen circumstances, such as weather, safety concerns, or supplier availability, while striving to provide comparable alternatives.
Booking and Payment
To confirm a booking, a non-refundable deposit of 30% of the total cost is required. The remaining balance must be paid no later than 30 days before the safari start date. Failure to make timely payments may result in cancellation of the booking without refund of the deposit.
Accepted payment methods include bank transfers, credit cards, or other methods specified at the time of booking. All prices are quoted in USD unless otherwise stated, and additional fees (e.g., bank charges) are the client’s responsibility.
Cancellation Policy
Cancellation Policy:
At TA Luxury Safaris Ltd, we understand that plans may change. Our cancellation policy is designed to be fair and transparent:
- More than 60 days before departure: Full refund, less a 10% administrative fee.
- 30-60 days before departure: 50% refund of the total booking cost.
- Less than 30 days before departure: No refund, but we may offer to reschedule your safari to a future date, subject to availability.
- Force Majeure: In cases of unforeseen circumstances (e.g., natural disasters, government travel restrictions), we will work with you to reschedule or provide a partial refund, depending on the situation.
Please contact us as soon as possible if you need to cancel or reschedule your booking. All cancellations must be submitted in writing to info@taluxurysafaris.com.
Liability and Insurance
TA Luxury Safaris Ltd acts as an agent for suppliers (e.g., accommodations, transport providers, national parks) and is not liable for any loss, injury, delay, or damage caused by third parties or unforeseen events. Clients are strongly advised to obtain comprehensive travel insurance covering medical emergencies, trip cancellations, and personal belongings.
Participation in safari activities, including gorilla trekking, game drives, and other excursions, is at the client’s own risk. Clients must follow safety instructions provided by guides and staff.
Client Responsibilities
Clients are responsible for providing accurate information during booking, including medical conditions, dietary requirements, or other special needs. Failure to disclose relevant information may result in the inability to accommodate specific requests.
Clients must respect local laws, customs, and wildlife regulations during the safari. Any behavior deemed disruptive or harmful may result in termination of the safari without refund.
Complaints and Disputes
Any complaints should be reported to TA Luxury Safaris Ltd immediately during the safari to allow for prompt resolution. Written complaints can be submitted within 14 days after the safari to info@taluxurysafaris.com. Disputes will be handled in accordance with Rwandan law.
Governing Law
These terms and conditions are governed by the laws of Rwanda. Any legal proceedings will be conducted in the courts of Kigali, Rwanda.
Contact Information
TA Luxury Safaris Rwanda Ltd
- Address: Kigali, Rwanda
- Phone: +250 78 1708 621
- Email: info@taluxurysafaris.com
- Website: www.taluxurysafaris.com
Your Trust Matters: We are committed to providing exceptional safari experiences while ensuring transparency and fairness in all our dealings.
